SHIPPING + RETURNS
We understand there may be occasions where you wish to return an item. That is why we offer a 14 day return policy, so if for any reason you change your mind about your purchase, you can return it, in its original condition, within 14 days of the date you received it and receive a refund. Merchandise may not be worn, altered, or washed. Please be mindful of make up, tanning products, and deodorant as we will not accept garments that have stains from trying on. All returns are subject to inspection and we reserve the right to refuse your refund if your return does not meet these requirements. The refund does not include the shipping charged for sending the item(s) to you, or return shipping costs. We recommend shipping your return with tracking (and insurance) to ensure it makes it back to us, otherwise we will not be able to issue a refund on your item(s). Please allow 7-10 business days to process your return.
To exchange an item, please first return the item you wish to exchange + place a new order.
Any item purchased ON SALE is NON-REFUNDABLE
To make a return please send an email to email@example.com notifying us of the return, including your tracking information and the order number from your original order email. Return items securely packaged to the following address:
SOL SISTER RETURNS
7025 RANCHITOS DRIVE
ACTON, CA 93510
SHIPPING + PROCESSING
Please allow up to 7 business days (Monday - Friday) for orders to be processed before they ship.
PLEASE BE ADVISED THAT DUE TO COVID-19 CARRIERS ARE EXPERIENCING DELAYS. ACCORDINGLY, SHIPPING TIMES MAY TAKE LONGER THAN LISTED BELOW.
Standard: 2 - 4 Business Days via USPS once processed
PLEASE BE ADVISED THAT DUE TO COVID-19 WE HAVE TEMPORARILY SUSPENDED INTERNATIONAL SHIPPING TO SOME COUNTRIES.
Customer is responsible for any applicable duties and taxes.
Canada + Europe: 4 – 8 Business Days via USPS once processed
Rest of the world: 4 – 14 Business Days via USPS once processed